Netlogia is committed to protecting your privacy. This privacy statement applies to the data collected by Netlogia through your use and administration of the Netlogia services (the “Services,” as further defined below); it does not apply to other online or offline Netlogia sites, products, or services.
Notice to Users: This privacy statement is written for the organization or company (our “customers”) that contracts with Netlogia for the Services. All references to “you” or “your” in this privacy statement are to our customers. Users of the Services should direct privacy-related inquiries to the organization or company that provides access to the Services.
The Services include Netlogia, Netlogia 360, Netlogia Live, Field Force Mobile App, and Netlogia Portals through which customers manage these services as part of Netlogia plans.
Customer Data is all data, including all text, sound, or image files and software that you provide, or are provided on your behalf, to Netlogia through your use of the Services. Customer Data does not include Administrator Data, Payment Data, or Support Data, as defined below.
As described in your agreement(s), we only use Customer Data to provide the Services. This may include troubleshooting aimed at preventing, detecting and repairing problems affecting the operation of the Services and the improvement of features that involve the detection of, and protection against, emerging and evolving threats to the user (such as malware or spam).
Administrator Data is information about administrators (including account contact and subscription administrators) provided during sign-up, purchase, or administration of the Services. This may include name, address, phone number, and email address, whether collected at initial purchase or later during management of the Services.
Administrator Data is used to complete the transactions you request, administer your account, improve the Services, as well as to detect and prevent fraud. In limited circumstances, we may share Administrator Data with third parties for purposes of fraud prevention.
We may contact you to provide information about new subscriptions, billing and other important updates about the Services, including security or other technical matters. We may also contact you regarding third-party inquiries we receive regarding your use of the Services, as described in your agreement(s). You will not be able to unsubscribe from these communications. Subject to your contact preferences, we may also contact you regarding information and offers about other Netlogia products and services, or to request your feedback about the Services.
To manage your contact preferences or update your information, please visit your personal settings page in the Services.
Payment Data is the information that you provide when making an online purchase through the Services. This may include your name, billing address, your payment instrument number (e.g., credit card), the security code associated with your payment instrument (e.g., the CSV) and other financial data.
Payment Data is used to complete transactions, as well as to detect and prevent fraud. In support of these uses, Netlogia may share your Payment Data with banks and other entities that process payment transactions or other financial services, for fraud prevention and credit risk reduction purposes.
When you provide Payment Data while authenticated, we will store that data to help you complete future transactions. We do not, however, retain the security code associated with your Payment Data in this manner.
To remove or modify Payment Data, please contact Customer Support. After you close your account or remove Payment Data, however, Netlogia may retain your Payment Data for as long as reasonably necessary to complete your existing transactions, as well as to detect and prevent fraud.
Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files.
Support may be provided through phone, e-mail, or online chat. We may use Remote Access (RA), with your permission, to temporarily navigate your desktop. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored. For RA, you may also access the recording after your session. For Online Chat or RA, you may end a session at any time of your choosing. We use Support Data in the same way as we use your information, as described in this privacy statement. Additionally, we use it to resolve your support incident and for training purposes.
Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by Netlogia, by contacting Support or through the e-mail footer.
To review and edit your personal information collected through our support services, and for any other inquiries regarding our support services, please contact us by using our Web Form.
Some business customers may purchase enhanced support offerings (e.g. Premier etc.). These offerings are covered by their own contract terms and notices.
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Sharing Your Information
We will not disclose Customer Data, Administrator Data or Payment Data (“your information”) outside of Netlogia or its controlled subsidiaries and affiliates except as you direct, as described in your agreement(s) or as described in this privacy statement.
We occasionally contract with other companies to provide services (such as customer support) on our behalf. We may provide these companies with access to your information where necessary for their engagement. These companies are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than that for which they are engaged by Netlogia.
We will not disclose Customer Data to a third party (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) except as you direct or unless required by law. Should a third party contact Netlogia with a request for Customer Data, we will attempt to redirect the third party to request the data directly from you. As part of that process, we may provide your contact information to the third party. If compelled to disclose Customer Data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.
Netlogia may share Administrator Data or Payment Data with third parties for purposes of fraud prevention or to process payment transactions, as further described in this statement.
The Services may enable you to purchase, subscribe to, or use services, software, and content from companies other than Netlogia (“Third Party Offerings”). If you choose to purchase, subscribe to, or use a Third Party Offering, we may provide the third party with your Administrator Data or Payment Data to enable the third party to provide its offering to you (and with your consent, send you promotional communications). That data and your use of a Third Party Offering will be governed by the applicable third party privacy statement(s) and policies.
We will not substantively respond to data protection and privacy requests from your users without your prior written consent, unless required by applicable law.
Please note that the Services may enable access to third-party services, such as Facebook, or other Netlogia products and services, whose privacy practices may differ from the Services. Your use of such services, and any information you provide to them, is governed by their service specific privacy statements. We encourage you to review these other privacy statements.
If we become aware of any unlawful access to any Customer Data stored on our equipment or in our facilities, or unauthorized access to such equipment or facilities resulting in loss, disclosure, or alteration of Customer Data (each a "Security Incident"), we will: (a) notify you of the Security Incident; (b) investigate the Security Incident and provide you with information about the Security Incident; and (c) take reasonable steps to mitigate the effects and to minimize any damage resulting from the Security Incident.
You agree that:
An unsuccessful Security Incident will not be subject to this Section. An unsuccessful Security Incident is one that results in no unauthorized access to Customer Data or to any of our equipment or facilities storing Customer Data. This may include, without limitation, pings and other broadcast attacks on firewalls or edge servers, port scans, unsuccessful log-on attempts, denial of service attacks, packet sniffing (or other unauthorized access to traffic data that does not result in access beyond IP addresses or headers) or similar incidents.
Our obligation to report or respond to a Security Incident under this Section is not and will not be construed as an acknowledgement by Netlogia of any fault or liability with respect to the Security Incident.
Notification of a Security Incident, if any, will be delivered to one or more of your administrators by any means we select, including via email. It is your sole responsibility to ensure your administrators maintain accurate contact information on the Office 365 Services portal at all times.
Services trials are provided for the purpose of testing the Services before purchase. Netlogia may temporarily retain your information collected during a Services trial after the end of the trial period to improve your customer experience in the event that you later decide to purchase the Services. However, your information may be deleted by the Services at any time after the end of the Services trial period.
If you designate a Netlogia partner (e.g., by trying or purchasing the Services in response to a partner request or quote, or by designating a partner to assist in the use or administration of the Services), Netlogia will make your information available to the partner as you direct.
Your Services’ data may be transferred to, stored and processed in the United States or any other country where Netlogia or its affiliates, subsidiaries or service providers maintain facilities. Netlogia abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. To learn more about the Safe Harbor program and to view our certification, please visit http://www.export.gov/safeharbor/.
Changes to this Privacy Statement
We will occasionally update this privacy statement to reflect customer feedback and changes in our Services. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. If there are material changes to this statement or in how Microsoft will use your information, we will notify you by either posting a notice of such changes before they take effect, or by direct notification. We encourage you to periodically review this privacy statement to learn how Netlogia is protecting your information.
How to Contact Us
Netlogia welcomes your comments. If you have questions about Netlogia’s privacy and security commitments, or if you have other technical or customer support questions, please contact Netlogia at https://www.netlogia.com/contact.html
These terms were last updated on August 15, 2017.